What a day! Started out great, everyone was having a good time, and then one of the kids in our party cut his head open on something in the ball pit. While he was being taken care of, no one ever went to check to see if there was blood anywhere. We were never called for our pizza when it was time, so we ate cold pizza. My son never got his free birthday shirt, and I never received the voucher for a free hour of jumping the host told me I was to get for booking a party. The host was very nice & friendly, but super busy bc he was the only one working 3 parties. As I walked by the manager talking & laughing to 2 other employees, he was talking about the boy from our party who cut his head open. Who thinks that is funny?!?! I sure didn't. Supposedly, that was the 3rd person it's happened to. While the convenience of not having to set up or clean up is great, not sure their customer service is up to par.
I have been here 5 times. My son had his birthday there too. I have to say the place has gone down hill. The staff aren't enforcing rules, cleaning the equipment, or interacting with the guests.
On the ninja warrior course kids were going the wrong way and almost hitting other kids. The staff member just stared and stood there.
Be ready to sweat it you participate. Great. Clean. I have a 4 and a 1 year old. Went for a party, definatley going again on my own.
UPDATE: I can't change my review, but I will say that the owner, Eric, took time out of his schedule to call me to discuss this. He was very sympathetic and apologized numerous times. He talked me through some of my concerns and will be looking into the safety of the children. He does not live in the Houston area, so he relies on his management staff to keep him in the loop, which apparently they don't on somethings. I pray he finds the cause of the accidents in the obstacle/ball pit, so this doesn't happen to anyone else. I feel that Eric is truly concerned and cares about what happens in his facility. Now, if he can get his employees to enforce the rules and do their job, that would be fantastic. I know kids are going to get hurt - sprained ankles, bumps and bruises are expected, but not gashes on their head from bumping into a piece of equipment. I will add a star for him reaching out to me to discuss the concerns. I will give them another chance maybe in a few months, and hopefully by then, they can figure out what's going on in that ball pit. Maybe then I can give a much better review!
My son said there was brown stuff in the ball pit that looked and smelled like poop. He said the ball pit area stunk. I doubt it has been cleaned.
My kids love the place and enjoy playing there. I just wish it was clean and rules were enforced.
Pretty cool place. Kids seem to live it. I wish the floors were not so sticky upstairs. Would definitely come back.
How can you decide what package you want if you haven’t been there before? Especially when the front desk staff was not friendly or helpful. Most of the staff seemed to be teenagers, and not interested in enforcing the rules, even the ones that pertained to safety. The facility was not busy, but if they had been, I imagine this would have been a problem. The facility, including the restrooms were very clean. The kids had a great time. The music was kid- appropriate. We will definitely visit again, if it’s very crowded I doubt we would stay, unless the staff is more attentive.
Urban Air Trampoline Adventure Park is a US Gym based in Spring, Texas. Urban Air Trampoline Adventure Park is located at 20100 Holzwarth Road A, Spring, TX 77388, USA.
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