Just went in with my broken chain but they were busy on their phone instead of helping me
When it comes to bikes it is so important to talk to people that actually have experience in riding the bikes that they sell. I'm a big guy and use my bike for fitness and also fun. Every time I go into bike barn I look for Curt or Claudia. I know that they will shoot straight with me and give me what I actually need to have fun on the bike instead of just sell a bunch of stuff I don't need. Curt showed me a new stumpjumper that fit my riding style and weight perfectly. I used to ride 2 a week, now I ride almost every day. My rides are safer as well because I have the proper setup. Carter is also great mechanic that is honest and gives good advice on how to save money on repairs by keeping up with scheduled maintenance. This place is for people that love bikes man. They really do get a kick out of matching up riders with the right bikes. They did a great job with me, I highly recommend checking them out.
Looking for a new road bike we were greeted by Keith and was the most helpful person I have come across in a long time. I was going to make a purchase that day if it was not for the way the manager Curt was his name if I recall correctly. Treated this guy bad and Keith would just smile and deal with this guy's attitude. I believe Keith is new to the store and did not know everything there is about bikes but he went out his way to help us out to the best of his knowledge. The manager on the other hand was so rude to this gentleman that if that's how they treat a fellow employee I don't want to be a customer to that store nor would I like to deal with that man. If someone in charge is reading this I would make Keith a manager in a heartbeat he would really give a boost in customer service to your establishment.
The people here treat us like family, and I have seen them interact with other customers in the same way. I have never seen an unneeded up-sell at this place, and I certainly can't say that about some other shops
My favorite bike shop. I have purchased several bikes here over the last 15 years. In each case, I received good advice after being asked about my cycling interests/needs.
The service department performs free inspections for the MS150 charity ride and they support it with mechanics/repair presence during the ride, too.
Came in with two bike problems these guys were able to take care of me with good service and good parts at a reasonable price. I was greeted warmly by everyone and felt comfortable browsing the vast bicycle stuff selection. Great place cool people.
Bike Barn Champions is a US Bicycle Store based in Spring, Texas. Bike Barn Champions is located at 6935 Cypresswood Dr Ste D, Spring, TX 77379, USA.
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