The lead taking the incident report asked me if I knew where inside of the car wash that the window visors blew off I said no sir I do not know where inside of the car wash they blew off I really could not see inside of the car wash because there were mechanical washers in my windows almost the whole time or some sort of spray wash. It wasn't until I got out of the car wash that I noticed the window visors were missing and broken. He then said well let me go into the car wash and see if I can find your missing and broken pieces okay so he comes back with one of the pieces. He gives me the broken piece and a copy of the incident report which I had to ask him to write details on the incident report because he was very vague. As I'm speaking to the lead about the incident a woman pulls up behind me and also has a complaint to make that the car wash has either ripped out or blown out a piece of the back of her SUV so she was waiting to do an incident report as well . Granted the car wash did a good job as far as cleaning and Shining but the professionalism, it needs some work. As I stated before I'm still waiting on my phone call to see how we are going to resolve the incident. Will post update.
I have been going to the Quick Quack since they opened acouple months ago almost in my community of Terra Nova, and from the start the Manager Billy Johnson and his staff are not only very helpful, all very professional, always with a smile and a happy greeting sometimes freebies when im visiting I trust them to keep both my cars clean and with there deals with unlimited washes you cant go wrong. Thanks
UPDATE: Now on day 11 since the car wash and still no call from the manager about the incident report like promised. I'm not asking for anything but an "I'm sorry" We'll clean the gunk off your vehicle so it doesn't look tacky would be nice.
New favorite car wash and its right by the house. Favorite part is the free blower to detail around the air vents and other hard to clean crevices- free! Free mat cleaners! Free vacuums with real suction and super accommodating staff! Couldn't get the credit card machine to work late one night so they just let my girlfriend through. I had already been through there with a coupon. Got my loyalty!
Still waiting on a member of management to contact me about the incident report that had to be made when I visited the Quick Quack Car Wash on Louetta last week. As most others I received a postcard in the mail for a free car wash. Staff was very friendly I went through the carwash when I came out I decided to whip around to the vacuum area and use the air blower on my side mirrors. At first notice I seen that my rims and tires were shining like brand new. As I approached the passenger side I noticed that the back seat window visor was half gone it was broken in half and half was still remaining. The driver side however was completely gone. When I approached the young man about the incident I said so what does this mean he said I can tell you right now we are not going to be responsible so when the lead came to do the actual incident report I made sure to First tell him how his employee spoke rudely about who was going to be responsible he could have said the same thing in a very different tone and it would have been taken a totally different way.
Super fast wash! Car came out shiny! Tires glistening and the dryer is so strong my car had no water spots.
What can I say? I was sent a mailer to my home for a free carwash. I decided to try them out. The car appeared to be pretty clean. I stopped for gas later under the light to discover the left side of my car is scratched up. I won't ever go to this place again. A free wash is going to cost me a pretty penny.
Quick Quack Car Wash Spring On Louetta is a US Car Wash based in Spring, Texas. Quick Quack Car Wash Spring On Louetta is located at 5311 Louetta Rd, Spring, TX 77379, USA.
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